Frequently Asked Questions
Find answers about our bikes, shipping, orders, and returns.
Need help? Our support team is always here for you.
Shipping & Orders
Yes. All orders are shipped from our U.S. warehouse for fast and reliable delivery.
Product
Our bikes are designed for kids aged 18 months to 5 years, depending on height and riding ability.
Returns & Warranty
We accept returns within 30 days of delivery for eligible unused items in original packaging. Used items, items missing parts, or products damaged after delivery are not eligible for return.
Support
You can contact our support team anytime via email or our contact page. We usually respond within 24 hours.
