JMMD Warranty & Support
1-Year Limited Warranty & Product Support
JMMD bikes and trikes include a 1-year limited warranty against defects in materials and workmanship. JMMD safety gear and separately sold accessories include a 90-day limited warranty.
What this page covers
- Product issue review. Help for damaged, defective, incorrect, or missing items.
- Setup support. Links to manuals, videos, and assembly guidance.
- Policy clarity. Returns remain subject to the 30-day conditional return policy.
Choose the right path
What kind of help do you need?
Start with the issue type below so support can route your request faster.
Damaged, defective, or incorrect item
If your item arrives damaged, defective, or incorrect, contact support within 7 days of delivery.
Contact supportMissing parts or accessories
Share your model name, order number, and photos of the package and included parts.
Contact supportAssembly or mode setup help
Use the manuals, videos, and assembly guide before riding or changing modes.
View manualsReturn eligibility
Eligible unused items may be returned within 30 days of delivery under the conditional return policy.
View returnsBefore you contact us
Prepare these details for faster support
A clear request helps the support team review your issue quickly and accurately.
Order number
Include the order number or proof of purchase for the JMMD item.
Model name
Tell us whether the issue is for S900, A7, B56, B31, or another JMMD item.
Clear photos
Send photos of the product, packaging, damaged area, missing part area, or label if relevant.
Delivery date
For damaged, defective, or incorrect items, contact support within 7 days of delivery.
Issue description
Briefly explain what happened, what part is affected, and whether the item has been assembled or used.
Policy notes
Important support and return details
These notes help set the right expectation before starting a support request.
What is covered
Manufacturing defects in materials or workmanship under normal household use, including eligible structural parts, conversion mechanisms, and supplied hardware.
What is not covered
Normal wear, cosmetic damage, improper assembly, accidents, impact damage, misuse, modifications, poor maintenance, rust, lost parts, or use outside the stated age and weight limits.
Eligibility and remedy
Coverage applies to the original retail purchaser with proof of purchase from JMMD or an authorized seller. For an approved claim, JMMD may repair or replace the defective part or product at its discretion.
Need warranty or replacement help?
Send your order number, model name, issue description, and clear photos so JMMD support can help review your request.
Warranty & Support FAQ
How long is the JMMD warranty?
JMMD bikes and trikes include a 1-year limited warranty. Safety gear and separately sold accessories include a 90-day limited warranty. Coverage begins on the delivery date and applies to the original retail purchaser.
Does JMMD offer product support?
Yes. Contact JMMD support with your order number, model name, issue description, and photos so the team can review your request.
What if my item arrives damaged, defective, or incorrect?
Contact JMMD support within 7 days of delivery with your order number, model name, photos, and a short description of the issue.
Is this the same as the return policy?
No. Returns are handled under the 30-Day Conditional Returns policy. This page helps route product support, missing part, setup, and issue-review requests.
Can I get help with assembly?
Yes. Start with the Assembly Guide and Manuals & Videos page. If something is unclear, contact support before riding.