Refund policy

Refund & Return Policy

At JMMD, we want you to be satisfied with your purchase. Please review our return and refund policy carefully before placing an order.

1. Return Window

You may request a return within 15 calendar days of receiving your order.

Returns requested after this period may not be accepted.

2. Eligibility for Returns

To qualify for a return, items must:

  • Be unused and in original condition

  • Be returned with original packaging, parts, and accessories

  • Include proof of purchase

JMMD reserves the right to reject any return that does not meet these conditions.

If any parts or packaging are missing or damaged, a partial refund may be issued.

3. Non-Returnable Items

The following items are not eligible for return:

  • Used, worn, or damaged items not caused by our error

  • Items without original packaging or missing components

  • Clearance or final sale items

  • Returns requested after the 15-day window

We reserve the right to determine return eligibility in all cases.

4. Return Authorization Required

All returns must be requested and approved before being sent back.

Returns sent without prior authorization will not be accepted or refunded.

To request a return, please contact:
support@jmmdtoys.com

Include:

  • Order number

  • Reason for return

  • Photos or videos (if applicable)

5. Return Shipping Costs

Return shipping costs are the customer’s responsibility unless the item is confirmed defective, damaged, or incorrect.

For damaged or incorrect items, you must contact us within 7 days of delivery and provide photo or video evidence.

JMMD reserves the right to determine whether a replacement, partial refund, or full refund will be provided.

6. Refund Process

Once your return is received and inspected, we will notify you of the approval or rejection.

If approved:

  • Refunds are processed within 3–5 business days

  • It may take an additional 5–10 business days for the refund to appear, depending on your payment provider

Refunds will be issued to the original payment method.

Shipping fees (if applicable) are non-refundable.

7. Refused or Failed Deliveries

If a package is refused, unclaimed, or returned due to incorrect address or delivery failure, all related shipping and handling costs may be deducted from the refund.

In some cases, JMMD reserves the right to refuse refunds for such orders.

8. Exchanges

We only replace items if they are defective or damaged.

9. Contact Information

For any return or refund inquiries, please contact:Β support@jmmdtoys.com